Shipping Policy

Thank you for choosing TwentyCarat! We are dedicated to providing you with exceptional service, including a smooth and timely shipping experience. Please read our shipping policy below for important information regarding delivery times, shipping methods, and more.

  1. Processing Time:
    • Once your order is placed, please allow 1-2 business days for processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
  2. Shipping Methods:
    • We offer reliable shipping options to ensure your order reaches you securely and on time. We partner with trusted courier services to deliver your package safely to your doorstep.
    • All shipments are fully insured to provide you with peace of mind.
  3. Estimated Delivery Time:
    • Our estimated delivery time is approximately 7 business days from the date of shipment. Please note that this is an estimate and actual delivery times may vary depending on your location and any unforeseen circumstances.
  4. Tracking Your Order:
    • As soon as your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your package on our website or the courier’s tracking portal.
  5. Shipping Restrictions:
    • Currently, we offer shipping within India.
    • Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
  6. Order Changes and Modifications:
    • To ensure a smooth shipping process, we kindly request that any changes or modifications to your order be made within 24 hours of placing it. Once an order is processed and shipped, we are unable to make any changes.
  7. Shipping Fees:
    • We offer free standard shipping on all orders. No additional shipping fees will be charged.

If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to help make your shopping experience with Twentycarat as seamless as possible.

Note: Due to the ongoing COVID-19 pandemic, shipping delays may occur beyond our control. We appreciate your understanding and patience in such circumstances.

Last updated: 31-05-2023