Terms & Conditions

Welcome to TwentyCarat! These Terms & Conditions outline the rules and regulations for the use of our website. By accessing and using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.

  1. Intellectual Property Rights: a. All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of TwentyCarat and is protected by intellectual property laws. b. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from our website without our explicit written consent.
  2. Product Information: a. We make every effort to provide accurate and up-to-date information regarding our products. However, we do not warrant that the product descriptions, images, pricing, or other content on our website are error-free, complete, or current. b. We reserve the right to modify, discontinue, or update any product without prior notice.
  3. Ordering and Pricing: a. By placing an order on our website, you are making an offer to purchase the selected product(s) at the specified price. b. We reserve the right to refuse or cancel any order, in whole or in part, at any time without liability. c. All prices are listed in the applicable currency and do not include taxes, duties, or shipping charges unless otherwise stated.
  4. Payment and Security: a. We offer secure payment options through reputable third-party payment processors. We do not store or have access to your payment information. b. You agree to provide accurate and complete payment information when placing an order. We are not responsible for any delays or non-delivery resulting from incorrect payment details.
  5. Shipping and Delivery: a. We strive to process and ship orders promptly. However, delivery times may vary depending on your location and other factors beyond our control. b. You are responsible for providing a correct and complete shipping address. We are not liable for any delays or non-delivery resulting from incorrect address information provided by you.
  6. Returns and Exchanges: a. Please refer to our Returns and Exchanges Policy for detailed information on how to initiate a return or exchange. b. We reserve the right to refuse returns or exchanges if the product(s) have been tampered with, damaged, or altered.
  7. Limitation of Liability: a. In no event shall TwentyCarat or its affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the products purchased from us. b. We do not warrant that our website will be error-free, uninterrupted, or free of viruses or other harmful components.
  8. Governing Law: a. These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which TwentyCarat operates. b. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
  9. Changes to Terms & Conditions: a. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. b. It is your responsibility to review this page periodically for any changes. Your continued use of our website constitutes acceptance of the modified terms.

If you have any questions or concerns about these Terms & Conditions, please contact us using the information provided on our website.